RETURNS & REFUNDS POLICY

ALL SALES ARE FINAL.

THIS IS AN EXCLUSIVE PRE-SALE, ALL ITEMS ARE CUSTOM MADE TO ORDER AND NON-REFUNDABLE.

DAMAGED OR INCORRECT ITEMS:

• IN THE CHANCE YOU RECEIVE A DAMAGED OR INCORRECT ITEM, PLEASE LOG IN TO YOUR ACCOUNT TO REQUEST A RETURN. REQUEST & MANAGE RETURNS

RETURNED ITEMS MUST BE: 

• IN NEW CONDITION & SECURELY PACKAGED. 
• CLOTHING MUST BE UNWASHED & UNWORN. 

EXCHANGES: 

• WE DO NOT OFFER EXCHANGES, ALL SALES ARE FINAL. PLEASE SEE SIZE CHARTS ON PRODUCT PAGES TO CONFIRM CORRECT SIZING WHEN ORDERING.
• WE WILL NOT PROCESS EXCHANGES FOR RETURNED ITEMS. 
• ANY ITEMS RETURNED TO US WILL BE REFUNDED. 

ITEMS THAT WERE NOT DELIVERED: 

• ANY ITEMS RETURNED TO US AS UNDELIVERABLE WILL BE REFUNDED AND RETURNED TO INVENTORY. 
• IF YOU DID NOT RECEIVE YOUR SHIPMENT, YOU WILL NEED TO REQUEST A REPLACEMENT OR REFUND WITHIN 30 DAYS FROM THE SHIP DATE OF YOUR ORDER. 

PROCESSING RETURNS: 

• REFUNDS WILL BE APPLIED TO YOUR ACCOUNT WITHIN 15 BUSINESS DAYS AFTER WE RECEIVE AND PROCESS YOUR RETURN. 
• SHIPPING & HANDLING COSTS ARE NON-REFUNDABLE. 
• YOU WILL BE RESPONSIBLE FOR ANY SHIPPING COSTS ASSOCIATED WITH RETURNING YOUR ITEM(S) TO US. 

• RETURN ADDRESS: 

YOU CAN SHIP YOUR RETURN TO THE FOLLOWING ADDRESS:  

1151 W 40TH ST

CHICAGO, IL 60609

 

 

HOW DO I CONTACT CUSTOMER SERVICE?

PLEASE REACH OUT TO CUSTOMER SERVICE THROUGH OUR CONTACT US PAGE, AND WE WILL ADDRESS YOUR QUESTION AS SOON AS POSSIBLE!